Privacy Policy

PRIVACY POLICY

Ask & Embla is committed to protecting the privacy and security of our customers, site visitors, and their personal information. We aim to take reasonable steps to ensure your personal information is handled appropriately under the GDPR. This Privacy Policy describes how your personal information is collected, used, and shared when you visit and/or make a purchase from https://askandembla.net. By accessing features of our Services, and/or submitting information to Ask & Embla, you are giving us consent to use your personal information within means.

We are the sole owners of the information collected on this site, that is voluntarily given to us via email or other direct contact from you. We will not sell nor rent any of your information with any third party outside of our organization. 

 

THE INFORMATION WE COLLECT

We collect the following categories of personal information directly from you, when you visit our website, contact us directly, create an account with us, or place an order with us:

Personal details: This refers to your name, email address, telephone number, birthday, billing address, shipping address, payment information and company name (if applicable). This includes any other information you provide to us in other communication channels, such as survey responses.

Account information: This refers to your order history, wishlists and preferences. This information is stored on Shopify Inc, the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall. 

Log information: This refers to your IP address, geolocation, web pages accessed, information requested along with the date and time of the request, the source of your access to our website browser version and operating system. This information is collected by using ‘pixel tags’ and ‘web beacons’ that help to record information about how you browse the Site, as well as ‘log files’ that collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

Cookie information: This refers to your orders, preferences, and other information when visiting our website. This information is collected in the form of “Cookies”, which are data files that are stored on your device or computer by the User’s web browser, and often include an anonymous unique identifier. 

Marketing information: This refers to your marketing preferences, the level of engagement our emails receive, such as the delivery rates, open rates and click through rates which our emails achieve.

Billing information: This refers to your credit, debit, or other payment card information, billing name, billing address. All credit card information is always encrypted during transfer over networks and is only stored in an encrypted format with your consent by the payment gateway provider of your choosing. We do not store or have access to your credit card details. No credit card information will be reproduced, duplicated, stored, sold or exploited. 

Visual information: This refers to photographs and videos that we’ve collected on our social media platforms and/or submitted directly (Facebook, Instagram, PinTerest, TikTok, Email).

 

HOW WE USE YOUR INFORMATION

You may opt out of any future contacts from us at any time.  You can do the following at any time by contacting us via the email address or phone number given on our website.

Your personal information is used for the following purposes:

To perform transactions. This is necessary for us to fulfil our services to you with a legal obligation. Your Personal Information is used for us to communicate with you with regards to any requests, comments and questions, to deliver your parcel to your address, to manage your account and keep track of billing and payments.

For marketing purposes. Ask & Embla may use your Personal Information to market our products and services to new and existing customers, as well as to understand the needs and wants of our target market. Ask & Embla may provide such information to third parties to send you information about our products and services. If you are in the EEA, we shall abide by the General Data Protection Regulation update in 2018, and will only send emails if you have opted in to receive such communications. If you would like to opt out from these messages, or make edits to your consent, you may contact us as provided at the end of this Privacy Policy. 

To improve customer experience on Site and customer service. Feedback we’ve received from our users and visitors are used to understand the shopping preferences of our target audience, so that we may be able to advertise products that you might be interested in through our website, marketing channels and communications. Your Personal Information also enables us to assist in your customer service requests and support needs more effectively, based on accessing past records and account information.

To send emails and other communications. Ask & Embla may contact you to inform about any updates in your order (eg. out of stock, insufficient Personal Information, security/fraud notices), as well as administrative emails related to your order (eg. order confirmation, shipping confirmation). Ask & Embla may also send emails regarding any product launches, product recommendations, uncompleted transactions in your shopping cart, and any important notices. 

To protect the security and effective functioning of our website and information technology systems. This includes analyzing log files to prevent, detect, mitigate, and investigate fraud, security breaches or other potentially prohibited or illegal activities and/or attempts to harm our users.

 

SECURITY

We take precautions to protect your personal information. To do so, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption by Shopify or your respective Payment Provider. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

 

DISCLOSURE 

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service. We will only do so to the extent reasonably required by that order.

YOUR RIGHTS

Under certain circumstances, you are eligible for the following rights:

Access. You have the right to request a copy of the personal information we have about you, in which we will send a copy to you with electronic email.

Amendment. You have the right to require that any incomplete or inaccurate personal information that we have about you is corrected. However, we may need to verify the accuracy of the new information that was provided to us on a case-by-case basis.

Restriction. You have the right to request that we restrict our processing of your personal information, in the event where (i) you believe the data we have about you is inaccurate; (ii) our processing is unlawful; or (iii) we no longer need to process such data for special reasons, but are unable to delete if we have received your request not to delete, or we need the data for legal obligations.

Transfer. You have the right to request that we transfer the personal information we have about you, to a third party, as long as you give the permission for us to do so.

Objection. You have the right to object to the use of your personal information in situations such as direct marketing, unless your personal information is needed for specific legal obligations.

Withdrawal of Consent. You have the right to withdraw your consent, and we will proceed to make the appropriate changes. However, kindly note that this will not affect the lawfulness of our use and processing of your information before you withdraw your consent.

Deletion. You have the right to request that we delete personal information that we have about you. However, we may need to retain such data in the event of complying to specific legal obligations.

 

CHANGES TO THIS PRIVACY POLICY

Ask & Embla reserves the right to modify this privacy policy without any prior notice, so please review our Privacy Policy frequently. Changes and clarifications will take effect immediately upon posting on the website. If there are any changes made to the Policy, we will notify here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you. 

 

QUESTIONS AND CONTACT INFORMATION

If you would like to access, amend or delete any personal information we have about you, register a complaint, or simply want more information, you may contact our Privacy Compliance Officer at support@askandembla.net or by mail at 

 

Ask and Embla 

Re: Privacy Compliance Officer

3 Townshend Road #02-00, Singapore 207601

 

We may need to request additional information from you to help us confirm your identity, so as to ensure that your personal information is rightfully yours, and is not disclosed to any person who has to receive it. 

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